Head of IT Operations $$$$

Location: Remote / Europe / CIS
Employment: Full-time
 

From merchant onboarding and MID setup to support operations and infrastructure control - this is where fintech operations meet high-risk payment environments.

We are launching a new payment company focused on iGaming and other high-risk industries.
The company will provide full-scale payment infrastructure for merchants operating in complex markets: processing, multi-PSP routing, settlements, and global payment orchestration.

To build and scale the operational backbone of this business, we are looking for a Head of IT Operations who can bring structure, control, and efficiency across IT systems, support processes, and payment operations.

Your Mission

Build and lead a reliable IT and operations ecosystem that ensures seamless merchant onboarding, stable infrastructure, efficient support processes, and full control over internal systems and access management.

What You Will Do

IT Infrastructure & Systems

• Own and manage the company’s IT infrastructure, including SaaS tools and third-party services
• Oversee vendor relationships, service performance, and cost control
• Ensure system reliability, security, and scalability
• Manage service subscriptions, payments, and contracts

MIDs & Payment Operations

• Oversee setup and administration of MIDs and merchant accounts
• Coordinate with PSPs, payment providers, and internal teams
• Ensure smooth onboarding and operational readiness of merchants
• Maintain visibility and control over payment-related configurations

Support Operations & Processes

• Build and lead the support team (L1/L2)
• Design and implement support processes, workflows, and escalation logic
• Define and monitor SLAs, KPIs, and team performance
• Improve response times, resolution quality, and operational efficiency

SaaS & Tools Management

• Analyze business needs and select external SaaS solutions
• Lead implementation and integration of tools into internal workflows
• Optimize tool stack for scalability and efficiency
• Ensure proper usage and adoption across teams

Access & Internal Systems

• Manage employee access across systems (onboarding/offboarding)
• Implement role-based access control (RBAC)
• Ensure security and compliance of internal systems
• Maintain structured documentation and system visibility

Ideal Candidate Profile

Experience & Background

• 3+ years in IT Operations / IT Manager / Head of IT roles
• Experience in fintech, payments, or high-load environments is a strong advantage
• Proven track record of building processes and managing support teams
• Experience working with SaaS ecosystems and external vendors
• Familiarity with payment systems, PSPs, or merchant infrastructure is a plus

Hard Skills

• IT infrastructure and SaaS administration
• Support team management and SLA/KPI design
• Vendor and service management
• Access management and internal system administration
• Process design and operational optimization

Soft Skills

• Structured and systems-oriented mindset
• Strong ownership - you ensure everything works
• Ability to operate in fast-moving environments
• Clear communicator between tech, operations, and leadership
• Problem-solver with a hands-on approach

Why Join Us?

• Opportunity to build IT operations from scratch in a high-growth fintech
• Direct involvement in high-risk payment infrastructure
• Work with experienced fintech operators within the SolveX ecosystem
• High-impact role with real ownership over systems and processes
• Remote-first, performance-driven culture

If you know how to turn operational chaos into structured systems and can ensure everything runs smoothly behind the scenes, we’d love to talk.