Technical Support Manager $$

TeqBlaze, a trailblazer in the AdTech industry, is looking for a Technical Support Manager who is passionate about quality, thrives in fast-paced environments, and is eager to make a tangible impact in AdTech.

Are you passionate about making a real impact and working in a fast-paced adtech environment?

Do you thrive in a collaborative setting and have a strong track record of success? If so, we’re looking for you!

Responsibilities:

• Act as a primary point of contact for B2B clients, building and maintaining strong working relationships with them
• Communicate with clients through various channels including Slack, email, and Google meets
• Guide clients on product features and settings helping them understand and get the most out of it
• Consult clients on industry-related questions (Ad Tech) and best practices
• Investigate and troubleshoot technical and operational issues reported by clients

• Create and manage bug reports and support tasks via Jira, provide regular status updatesKeep clients informed about 

  timelines, progress, and outcomes in a timely manner

• Participate in regular calls with clients to discuss open and new queries
• Collaborate with internal teams (tech, product, growth) to support clients efficiently

Requirements:

• 1+ year of experience in Ad Tech (DSP, SSP, programmatic ecosystem) 
• 2+ years of experience in technical support or a similar role
• Strong written and spoken English (fluent)
• Analytical skills (Excel, Google sheet) 

Would be a plus:

• Experience with B2B clients is a plus
• Spanish - at least any level - big plus

At TeqBlaze, innovation isn’t just what we do — it’s who we are. As a leader in the AdTech sector, we’re reshaping how digital advertising operates globally. Our mission is to craft cutting-edge white-label programmatic solutions that not only meet but anticipate the needs of our clients. With a focus on technology and a flair for creativity, we transform challenges into opportunities and data into insights.

Our team is a powerhouse of industry experts who thrive on the latest trends and technologies. By joining us, you become part of a dynamic community that values bold ideas and collaborative problem-solving.
 

Perks of working at TeqBlaze:

• Tailor your work environment to fit your lifestyle with options ranging from fully remote to hybrid, or immerse yourself in our dynamic office settings in Kyiv, Lviv, Odesa, or Mykolaiv.
• Propel your professional journey forward with access to many resources, including specialized courses, industry conferences, and a vast electronic library.
• Your efforts and achievements are valued here, reflected in performance-based salary reviews that reward your contributions.
• Enjoy a well-rounded life with 22 paid vacation days annually, comprehensive health coverage, paid sick leaves, and access to professional mental health resources.
   

If you have a knack for detail-oriented work and are looking for an opportunity to collaborate with a team of talented professionals, this is your chance to play a pivotal role in shaping the future of advertising technology. Dive into a role where your efforts are recognized and rewarded as you help us propel our business and our clients’ success forward.
 

Ready to elevate your career at TeqBlaze? We’re excited to see what you can bring to our team!