Sales Manager $$

We’re looking for an experienced Sales Manager to become a part of our customer contact center, delivering world-class service and support to our players across casino and sportsbook verticals.
 

HOW YOU WILL MAKE AN IMPACT:

• Achieve retention, LTV, and player monetization KPIs.
• Troubleshooting
• Personalized work with players: support, communication, and long-term relationship building.
• Behavioral monitoring and analysis: identifying player motivations, predicting activity, and developing individual retention strategies.
• Creating personalized offers: exclusive bonuses, cashback, special events.
• Analyzing deposits, bets, and financial activity.
• Collaborating with other departments to improve client engagement.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• At least 1 year of experience in a Сall Center.
• Spoken English B2/German B2
• Understanding of player psychology, motivations, and triggers.
• Analytical skills, ability to work with large volumes of data, and CRM tools.
• Excellent communication skills for building trusted relationships.
• Hands-on experience working with high-rollers and understanding their psychology.
• Experience in developing personalized offers and loyalty programs.
• Regular calls with players to establish trust and enhance loyalty.

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.