VIP Manager

VIP Manager (iGaming)
 

Responsibilities
— Manage a portfolio of VIP clients following established scripts and guidelines.
— Maintain daily/weekly touchpoints (messengers / calls / email), based on individual client needs.
— Provide basic personalized offers using a bonus matrix (cashback / free spins / free bets / bonuses).
— Control bonus issuance and ensure compliance with terms & conditions.
— Collect and analyze client feedback.
— Handle escalations (payments / verification / risk / support).
— Prepare basic reports as required.
 

Requirements
— 1.5–2+ years of experience in iGaming / online casino.
— Proven experience handling client objections.
— Strong understanding of VIP customer service and communication.
— High level of responsibility and attention to detail.
— Stress resistance, flexibility and adaptability.
— Excellent communication skills.
— Ability to multitask and work in a fast-paced environment.
— Team player mindset.
— Results-driven with understanding of key KPIs.
 

Languages
— English: B2+
 

Nice to Have
— Experience working with iGaming B2B CRM systems.
 

Working Conditions
— Remote work.
— Flexible start of the working day.