IT Support / System Administrator (Helpdesk)

We are looking for an IT Support / System Administrator (Helpdesk) to join our internal IT team in Kyiv.

In this role, you will support employees with day-to-day technical issues, prepare and maintain company devices, manage IT assets, and help administer access to internal tools and systems. This position is a good fit for someone who enjoys a mix of hands-on technical support, device lifecycle management, and operational IT processes.

What you will do

Employee IT support

• Provide first-line internal IT support for employees via Jira Service Management
• Troubleshoot day-to-day issues on macOS and Windows laptops
• Assist with software installation, setup, and configuration
• Help resolve access, account, and authentication issues
• Support employees via Slack and Zoom when needed

IT asset and device management

• Maintain the inventory of company's IT equipment in Snipe-IT
• Track hardware lifecycle, condition, and assignment
• Manage issuance and return of equipment
• Conduct regular inventory checks
• Keep records of hardware and software assets up to date

Device setup and logistics

• Receive, configure, and prepare laptops and other devices for employees
• Organize shipment and return of equipment via Nova Poshta or other delivery services
• Handle refurbishment and preparation of devices for reuse
• Maintain equipment storage in the Kyiv office

Access and account management

• Create, update, and revoke user access in internal systems, including:
  • Slack
  • Jira
  • Bitwarden
  • Google Workspace
  • GitHub

Software and license management

• Track and manage software licenses such as:
  • Adobe Creative Cloud
  • JetBrains products
  • Microsoft 365
• Monitor license usage
• Support renewals and reassignment
• Help optimize software license usage and costs

Hardware maintenance and reporting

• Configure and maintain employee laptops
• Perform basic upgrades for Windows laptops, including RAM and SSD replacement
• Maintain simple reports on IT assets, licenses, and inventory status
• Support periodic asset reviews and basic cost tracking

What we expect from you

Must-have

• Good working knowledge of Windows and macOS
• Experience supporting laptop-based work environments
• Ability to troubleshoot common hardware and software issues
• Understanding of user access management in cloud/SaaS tools
• Ability to perform basic hardware upgrades for Windows laptops
• Basic understanding of networking: DHCP, NAT, routing, OSI up to L3
• Strong organizational skills and attention to detail
• Good communication skills and a service-oriented mindset
• English level: Pre-Intermediate+

Nice to have

• Experience working with remote or distributed teams
• Experience managing SaaS licenses
• Experience with MDM solutions such as Intune or Jamf

Tools we use

• Jira Service Management — internal IT support
• Jira / Confluence — task tracking and documentation
• Snipe-IT — IT asset management
• Google Workspace / Google Drive — collaboration and storage
• Slack / Zoom — internal communication

Working conditions

• Location: Kyiv, Vasylkivska
• Format: Hybrid, 3 days per week in the office
• Employment type: Full-time

Regular office presence is important because the role includes device preparation, hardware handling, and equipment logistics.

What we offer

• Competitive compensation based on your skills and experience.
• Medical insurance.
• 20 working days of paid vacation per year.
• Coverage for conferences, workshops, and professional training.