Content Designer $$$$

We’re looking for an experienced Content Designer to work on a new initiative focused on defining and delivering clear, purposeful content for our embedded Payroll features. This role combines content strategy and hands-on UI content creation, with a particular focus on designing content that can be created once and reused consistently across channels. You will work closely with product, design, and research to shape how content supports the user journey from product setup, through to ongoing help and support. The client is a British multinational enterprise software company.

Key Responsibilities 

 Create high-quality UI content for new product experiences, including onboarding and first-use flows. 

 Work with design and research to understand user needs, behaviours, and pain points and reflect these in content decisions. 

 Contribute to defining user journeys and interaction flows, ensuring content supports understanding and action at each stage. 

 Collaborate closely with product, design, and engineering to align on content-led approaches and challenge assumptions where needed. 

 Iterate content based on research insight, feedback, and evolving product direction. 

 Advocate for clarity, consistency, and accessibility across all product content. 

 Define and shape the strategy for help and support content, ensuring content can be created once and reused across channels and touchpoints. 

 Collaborate with the wider team to determine how help content fits into the end-to-end user journey.

Skills & Experience Required 

 Proven experience as a Content Designer on digital products or services. 

 Strong experience defining and delivering content strategies, particularly for help and support content. 

 Ability to design content that works across multiple contexts and channels. 

 Experience creating clear, effective UI content, including onboarding experiences. 

 Strong collaboration skills within multidisciplinary teams. 

 Excellent writing, editing, and problem-solving skills. 

 Comfortable working autonomously and contributing to decision-making. 

Expected Behaviours 

 Outcome-focused, prioritising user understanding and clarity. 

 Strategic thinker, able to move between defining an approach and crafting details. 

 Collaborative and proactive, contributing to journey and flow discussions. 

 Comfortable working with ambiguity and shaping direction with others. 

 Confident challenging decisions to improve usability and reduce friction. 

 Professional, reliable, and accountable for content quality and impact. 

What Success Looks Like 

 A clear, agreed approach to help content is in place, enabling content to be created once and reused consistently. 

 Help and UI content work together to support users at the right time and in the right context. 

 New-user experiences are clear, usable, and help them build confidence. 

 Content actively shapes user journeys and interaction flows. 

 Teams make better, more consistent content decisions through collaboration. 

 The Content Designer is seen as a key partner in shaping the overall experience. 

Nice to Have 

 Working knowledge of UK payroll concepts. 

 Experience adapting products or services to new contexts or new initiatives.