Senior Account Manager $$$$

Senior Account Manager

Fintech / Payments / High-Risk

About the Role

We are looking for an experienced and commercially strong Senior Account Manager to join our team and take ownership of strategic merchant relationships within the fintech / payments space.

This role is focused on managing and growing existing B2B merchant accounts, supporting merchant performance, expanding payment solutions, and acting as a key partner for clients across operational, commercial, and strategic matters.

The ideal candidate has a strong background in account management within PSP / acquiring / payment environments, understands the logic of high-risk industries, and is comfortable working in a fast-paced, cross-functional international environment.

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Key Responsibilities

Account Management & Client Relations

• Manage and develop relationships with assigned B2B merchant accounts

• Take ownership of strategic merchants transferred from the Sales team

• Build long-term partnerships and act as the main point of contact for merchants

• Maintain regular communication with clients through written and verbal channels

• Ensure a high level of client satisfaction, trust, and partnership quality

Merchant Growth & Payment Optimization

• Identify merchant needs and offer relevant solutions from the company’s payment product portfolio

• Support merchant growth by launching new payment methods, improving setups, and expanding into new GEOs

• Develop and drive growth plans for key merchant accounts

• Proactively identify areas for commercial and operational improvement

Performance Monitoring

• Monitor key payment performance metrics, including:

• transaction volume

• conversion rates

• payment performance indicators

• Analyze merchant performance and identify opportunities for optimization

• Work with internal teams to improve account efficiency and payment results

Operational Coordination

• Coordinate merchant onboarding and payment solution launches

• Ensure smooth cross-functional cooperation with:

• Tech

• Support

• Risk

• Compliance

• Finance

• Legal

• Handle complex client escalations and ensure timely resolution

• Maintain strong operational control over merchant-related processes

Commercial Development

• Prepare commercial proposals and support negotiations with existing merchants

• Identify upsell and cross-sell opportunities within existing accounts

• Contribute to merchant retention and long-term revenue growth

• Support the company’s commercial strategy through strong account ownership

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Requirements

We are looking for someone who has:

• 4+ years of experience in Account Management / Partnerships / Merchant Success

within fintech / PSP / acquiring / payments

• Strong hands-on experience working with high-risk industries, such as:

• gambling

• betting

• forex

• Solid understanding of:

• payment processing

• APMs

• card acquiring

• payment flows

• Proven experience managing B2B clients and strategic merchant accounts

• Strong commercial mindset and client-facing communication skills

• Ability to manage multiple stakeholders and internal teams simultaneously

• High level of ownership, accountability, and business maturity

• Fluent English (written and spoken, Upper-Intermediate+ / Advanced)

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Will Be a Strong Advantage

• Experience in international payment environments

• Experience working with multi-GEO merchants

• Strong understanding of payment optimization and merchant performance drivers

• Experience in fast-paced, scaling fintech or startup environments

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What We Expect in This Role

The successful candidate will be someone who:

• builds strong and trusted merchant relationships

• understands both commercial and operational aspects of client success

• can work independently and drive accounts forward

• proactively solves issues rather than only reacting to them

• understands the realities of high-risk payments

• is able to combine client partnership, commercial thinking, and execution.