Support Manager

About the Role:
We are seeking a Support Manager to lead our customer support team in a fast-growing FinTech project. You will ensure smooth support operations, manage escalations, and maintain high service standards.

Responsibilities:

• Manage the customer support team and oversee daily operations.
• Monitor and improve support processes and workflows.
• Handle escalated customer inquiries (technical, financial, account-related).
• Train and mentor support agents to meet KPIs.
• Collaborate with internal teams to maintain platform stability.

Requirements:

• Proven experience in customer support management.
• Experience in FinTech or related industries preferred.
• Fluent in English and Russian.
• Ability to lead a remote team efficiently.

Working Hours: 09:00 – 18:00 (Europe time), fully remote