Client Operations Manager (Night Shifts)

Paycord is a PayTech company with a high-load platform for payment processing. We combine fintech expertise with merchant insights to create innovative solutions. We’ve successfully developed a strong product that helps businesses succeed in new markets.

Our primary focus is on solution-driven development, and we prioritize the needs of our business clients. We provide access to a wide range of local and international payment methods, supporting businesses in reaching new heights and achieving excellence.

We`re rapidly growing and inviting a Client Operations Manager to our team.

You would be running such tasks as:

• Quickly and efficiently resolve customer queries regarding payment issues via chats;
• Troubleshoot technical issues with payment systems and software to support payment processing; 
• Initiate escalation of issues to the technical team as required;
• Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Required skills and expertise:

• Strong ownership, attention to detail, and organizational skills;
• Critical thinking and root cause analysis skills;
• Ability to understand customer needs and resolve issues appropriately and professionally;
• Ability to work in high workload conditions;
• Ability to learn quickly and adapt to changing environments.
• English language from Intermediate level.
• Willingness to work night shifts: 4:30 - 15:30; 3/3

Nice to have:

• Experience in resolving issues related to the payments industry;
• Previous experience in customer support/payment specialist or similar position.

We offer:

• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development:

• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture:

• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.

Candidate journey:

HR Interview — Interview with Team Lead —  Reference check — Job Offer