Trainee Technical Support / Systems Specialist — Video Streaming and Cloud Services

About the Role:
We’re looking for a smart, curious problem-solver who enjoys figuring out how things work. This role isn’t just following instructions - it’s about troubleshooting video streaming hardware, cloud systems, encoders/decoders, and networking setups. You’ll work with real-world systems and high-profile customers, learning fast and thinking logically to solve problems.

You’re a strong candidate if you:

• Enjoy solving technical puzzles and figuring out “why”
• Can follow networking and system logic without getting lost
• Stay calm when things go wrong under pressure
• Learn new systems quickly and independently
• Communicate clearly with both customers and engineering teams
• Don’t give vague answers and take ownership of problems

Required Skills:

• Comfortable troubleshooting hardware and cloud-based systems
• Able to read and understand system logs
• Strong written and spoken English
• Quick to learn and adapt
• Able to work independently and think logically

This Role Matters because you help connect:

• Devices (encoders, decoders, streaming hardware)
• Networking environments
• Cloud infrastructure and services
• Engineering teams
• High-stakes production environments

Your work helps prevent failures at live events, film sets, news broadcasts, and corporate productions.

Important:
Onboarding may take up to 3 months due to the complexity of our systems. This role is perfect for someone who enjoys learning, problem-solving, and thinking critically, even if you’re just starting your career.