Business Analyst / Product Manager

Hybrid Product, Delivery and Process role

Location: Remote (Europe Only)
Employment Type: Full-Time
Reports to: CPO

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About Liveforce

Liveforce is a fast-growing SaaS company transforming how companies recruit, schedule, manage and pay temporary staff. Our platform is trusted by businesses across event production, exhibitions and the wider temporary staffing sector to manage their workforce more efficiently.

As we continue to scale, we’re expanding our product capability to help improve how we work, strengthen delivery, and build better tools and workflows for our clients and crew.

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The Opportunity

We’re looking for someone who can sit between product, operations and engineering — bringing structure, clarity and momentum to delivery.

This is a hybrid Business Analyst / Product Manager role for a mid-level candidate with strong growth potential. You’ll work closely with our CPO and Tech Lead, initially focusing on reviewing and improving our current product and development processes.

Your first priority will be to understand how we work today, identify gaps and inefficiencies, and help improve areas such as Jira workflows, backlog structure, documentation standards and product ways of working. You’ll bring an outside perspective and help us create more clarity and consistency across delivery.

Over time, you’ll take on more responsibility for requirement gathering, writing user stories and acceptance criteria, supporting prioritisation, and helping improve how product delivery runs at Liveforce.

As the company grows, this role is expected to develop into broader product ownership and future people management.

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Key Responsibilities

Process Review & Improvement

• Review our current product and development processes and identify practical improvements
• Assess how we currently use Jira, including workflows, backlog structure, ticket quality and team visibility
• Recommend and help implement better ways of working across product and development
• Improve the structure, consistency and usefulness of product and process documentation
• Help establish clearer standards for requirements, tickets, handover and product documentation
• Bring a fresh, external perspective on how we can improve delivery efficiency and clarity

Requirement Gathering & Documentation

• Work closely with the CPO and Tech Lead to understand business priorities, product needs and operational pain points
• Gather and document business and functional requirements
• Write clear user stories, functional requirements and acceptance criteria
• Turn ideas and business needs into well-structured development-ready tickets
• Maintain clear, organised product documentation in Confluence
• Ensure requirements and documentation are easy for engineering and QA to understand and work from

Product & Delivery Support

• Support backlog refinement and prioritisation discussions
• Help improve communication and alignment between business context and technical execution
• Work with engineering to clarify requirements and resolve ambiguity before development begins
• Gradually take on more responsibility for product operations and delivery coordination over time
• Support the evolution of a more scalable and consistent product development process

UX / Workflow Definition

• Create low-fidelity wireframes, process maps, user flows or feature outlines where useful
• Help communicate ideas clearly before development starts
• Contribute to improving feature structure and user journeys, working with others where needed

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Requirements

• Proven experience in a Business Analyst, Product Owner, Product Manager or similar role in a SaaS or technology-driven company
• Strong experience writing user stories, requirements and acceptance criteria
• Strong analytical, organisational and documentation skills
• Good understanding of working with software development teams
• Experience improving team processes, workflows and delivery structure
• Strong Jira knowledge, including confidence improving how teams use it in practice
• Experience maintaining clear product or process documentation in Confluence or similar tools
• Excellent spoken and written English
• Comfortable working closely with cross-functional teams in a remote environment
• Able to bring structure, follow-through and clarity to ambiguous situations

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Nice to Have

• Experience creating low-fidelity wireframes, user flows or workflow diagrams
• Experience in a startup or scale-up SaaS business
• Experience working closely with founders or senior leadership
• Experience in event tech, staffing, workforce management or related industries
• Technical curiosity and confidence discussing product requirements with engineering teams

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Our Product Culture

We value curiosity, simplicity and practical problem-solving over unnecessary process. We want to build a product function that is clear, scalable and collaborative — where product, engineering and the wider business are aligned around solving real problems well.

You’ll join at a stage where there is real opportunity to improve how we work and make a visible impact.

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Our Current Stack & Tools

Jira • Confluence • Slack • Figma • ProductBoard • AWS

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What Success Looks Like

After 3 Months

• Gained a strong understanding of the Liveforce platform, users, workflows and current ways of working
• Built strong working relationships with the CPO, Tech Lead and wider team
• Reviewed current product and delivery processes and identified practical improvements
• Started improving Jira workflows, ticket quality, backlog structure and documentation standards
• Improved the structure and consistency of product and process documentation in Confluence

After 6 Months

• Writing clear, high-quality requirements, user stories and acceptance criteria consistently
• Helping improve backlog quality, delivery readiness and prioritisation discussions
• Made a visible impact on how product and engineering work together
• Introduced more consistency and clarity into documentation and workflow processes
• Becoming a trusted bridge between business needs and technical execution

After 12 Months

• Taking meaningful ownership of day-to-day product and delivery coordination
• Influencing process, priorities and planning with confidence
• Helping shape a more scalable product function at Liveforce
• Growing into broader product ownership as understanding of the role, product and users deepens
• Beginning to support future team growth and potential people management as the company scales

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Why Join Liveforce?

• Opportunity to work closely with the CPO in a high-visibility role
• Chance to improve how product and development work together
• Real scope to make an impact quickly through process, structure and clarity
• Clear progression path into broader product ownership
• Potential to grow into future team management as the company expands
• Be part of a growing SaaS company solving real operational problems for clients and crew
• Fully remote role within Europe with flexible working arrangements