Retention Manager

Strim Duo is a creative digital studio based in Limassol, Cyprus. We specialize in social game development, product engineering, UX/UI design, custom software solutions, mobile apps, and post-launch product support.
 

Our mission is to build products that work seamlessly across devices, delivering engaging experiences for millions of users worldwide.

We`re looking for a proactive and relationship-driven Retention Manager 

We’re looking for

• 3+ years of experience in account management, retention, or client success (B2B environment)
• Proven ability to manage client relationships and drive commercial outcomes
• Experience in the iGaming industry is a strong advantage
• Analytical mindset with the ability to identify performance gaps and opportunities
• Strong communication and negotiation skills
• Ability to work cross-functionally and manage multiple stakeholders
• Proactive, self-driven, and results-oriented approach

• Fluent English

   

Responsibilities

• Own the reactivation of inactive, underperforming, and churned B2B projects
• Re-engage operators that have fully stopped cooperation and understand reasons for churn and assess reactivation potential
• Analyze reseller and operator portfolios to identify activated but non-performing integrations
• Work closely with resellers to revive dormant operators within their networks
• Proactively reach out to inactive or churned partners to identify blockers
• Rebuild relationships and restart commercial activity through tailored reactivation approaches
• Coordinate internal teams (Product, Tech, Marketing) to support relaunch or reactivation scenarios
• Document churn reasons, reactivation outcomes, and recurring blockers for internal insights
• Transfer non-responsive or commercially blocked cases to the Sales team with full context and recommendations