Account Manager

About the Role

We are looking for a highly structured and persistent Account Manager to manage a portfolio of ~50 B2B clients, primarily in Kazakhstan and Ukraine, including banks and public sector organizations.

This role requires strong ownership, patience, and the ability to work with low-response clients, complex documentation processes, and long payment cycles.

Key Responsibilities

1. Client Management

• Manage and grow a portfolio of ~50 existing clients
• Build and maintain long-term relationships with key stakeholders
• Proactively follow up with low-engagement clients
• Identify decision-makers and ensure consistent communication
• Strong critical thinking skills (ability to ask questions, gather relevant information, and develop well-thought-out solutions and conclusions).
• Clear, structured, and effective communication skills.

2. Payments & Renewals

• Monitor payment timelines and proactively follow up
• Avoid overdue invoices
• Work closely with clients to ensure timely contract renewals
• Handle payment delays professionally while maintaining strong relationships

3. Documentation

• Prepare and manage contracts, acts, addendums, and other legal documents
• Participate in tenders: collect, prepare, and submit required documentation
• Ensure accuracy and compliance with client requirements (especially public sector)

4. Account Growth

• Identify upsell and cross-sell opportunities
• Support clients in maximizing value from YouScan
• Contribute to retention and revenue growth

5. Internal Coordination

• Collaborate with Sales, Support, and Finance teams
• Maintain accurate records in CRM
• Track client status, risks, and next steps

Work schedule: 5/2 — Mon-Fri, 10:00 – 19:00 (Kyiv time).
Location - Ukraine!

Required Skills & Experience

Must-have:

• 2+ years of experience in Account Management / Customer Success (B2B)
• Experience working with banks, enterprises, or public sector clients
• Strong follow-up and negotiation skills (especially around payments)
• High level of organization and attention to detail
• Ability to manage multiple clients simultaneously
• Experience working with contracts and documentation

Important:

• Ability to work with low-response / hard-to-reach clients
• Persistence and ownership mindset
• Strong management communication skills mean the ability to communicate with stakeholders in a clear, structured, and proactive way that drives results. This includes setting expectations and deadlines, following up persistently, handling payment discussions professionally, and maintaining control over processes, even with low-response or complex clients.
• Time management and prioritization skills

Nice-to-have:

• Experience with tenders
• Experience working with the Kazakhstan and Ukraine markets
• Experience with tools like Intercom, Zendesk, HubSpot, Notion, and Slack is a plus.
• English (intermediate+)

Ideal Candidate Profile

• Structured and process-driven
• Persistent and not afraid of follow-ups
• Comfortable with routine and documentation-heavy work
• Able to balance client service with business goals (payments, renewals)

What we offer

• Access to modern tools and best practices for customer support and product development.
• Training and professional development opportunities.
• Structured onboarding, a comprehensive product knowledge base, and automation of routine tasks.
• Unlimited paid vacation and sick leave (Unlimited Leave Policy).
• Hybrid work with an office in Kyiv or fully remote.
• A 4-day workweek during the summer.
• Working in an ethical company with a strong market reputation and a solid internal culture.