Payments Tech Support Specialist

We’re rapidly growing and inviting a Payments Tech Support Specialist to our Paycord team.
If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.
You’ll be the bridge between merchants, the operations team, and the technical team, solving problems so that payments stay on track.

Requirements
 

• 2+ years of background as a technical support manager in PSP/Billing Support Team;
• Understanding of API documentation;
• Ability to communicate with merchants and payment providers;
• Experience in interactions with development and QA teams;
• English level – Upper-Intermediate;
• Sharp attention to detail, and a proactive approach to problem-solving;
• Stress resistance and the ability to work in a dynamic environment.

Responsibilities
 

• Communication with merchants and payment providers about technical aspects;
• Provide technical support to internal teams and merchants, and troubleshoot complex technical issues;
• Address issues and suggest potential solutions;
• Logs analysis, integration code review;
• Collaborate closely with Integration managers, QA, and Development teams.

Nice to have
 

• Experience with Postman (for API testing), Kibana (for log monitoring);
• Familiarity with Jira and Confluence for creating and tracking technical tasks;
• Understanding of SDLC and agile development processes.

Working conditions
 

• Fast-paced and dynamic environment. The fintech sector evolves weekly, so adaptability is key;
• You’ll have a direct line to developers and QA to get answers quickly;
• Expect a high-volume environment where prioritizing is key;
• You’ll see your fixes keep everything running well and help things move to the next stage;
• Every integration is a little different, so you’re always learning something new.
  
  
  Candidate journey:
  HR Interview -> Tech Interview -> Final Interview -> Reference check - > Job Offer