Operational Excellence Lead (Ecommerce Delivery)

About the role:

Elogic is looking for an Operational Excellence Lead who will help improve the performance and efficiency of our e-commerce delivery organization.

This role focuses on strengthening the way our teams operate across Project Management, Business Analysis, Account Management, and cross-functional delivery processes.

You will work across teams to identify bottlenecks, improve workflows, introduce clearer operational standards, and help increase delivery quality and predictability.

This role is not a traditional line-management position. Instead, you will work closely with department leads and delivery teams to improve how projects are executed and how teams collaborate.
 

Key mission:

Improve delivery efficiency, operational clarity, and execution consistency across Elogic’s ecommerce projects.
 

Responsibilities:

• Analyze and improve operational processes across delivery teams
• Identify bottlenecks, handoff issues, and execution risks
• Introduce clearer workflows, standards, and delivery playbooks
• Define and track delivery and operational KPIs
• Improve coordination between PM, BA, AM, and engineering teams
• Partner with department leads to strengthen planning, risk management, and execution discipline
• Facilitate operational reviews and recommend improvements based on data
   

Success in this role:

Within the first 6 months, this person should:

• identify key operational bottlenecks across delivery functions
• launch 2–3 improvement initiatives that increase delivery clarity or efficiency
• improve visibility of delivery KPIs and reporting
• help teams reduce ambiguity in processes and handoffs
   

Requirements:

• 4–8 years of experience in ecommerce, software delivery, or digital agency environments
• Experience across several of the following areas:Project Management, Business Analysis, Delivery Management, Account Management, or Operations
• Experience improving delivery processes or operational workflows
• Strong analytical and systems thinking
• Experience working with cross-functional delivery teams
• Experience with delivery KPIs and operational reporting
• Strong English communication skills
   

Strong plus:

• Experience with Magento / Adobe Commerce / Shopify / Shopify Plus / BigCommerce
• Experience in an ecommerce agency or services company
• Experience working with delivery teams of 20+ people
• Experience improving delivery governance or project frameworks
   

Who will be a great fit:

• Someone who grew from a hands-on delivery role (PM, BA, Delivery Manager) into broader operational responsibility
• A person who understands both client expectations and internal delivery realities
• Someone who enjoys improving systems, workflows, and collaboration between teams
• A pragmatic problem solver focused on making delivery work better in practice