Lead Manager / CRM

We are looking for a Lead Manager / CRM to handle incoming inquiries from potential clients for a legal project.

The main responsibility of this role is initial lead processing, communication with clients, and transferring qualified leads to sales managers.

Responsibilities

• Work with the CRM system: communicate with incoming leads, enter information, and update lead statuses.
• Conduct initial client qualification based on established criteria.
• Transfer qualified leads to sales managers.
• Ensure timely responses and perform follow-ups.
• Process incoming inquiries in a timely manner.

Requirements

• Strong written and spoken English.
• Experience working with CRM systems.
• Ability to handle multiple inquiries simultaneously.
• Strong attention to detail and a responsible approach to work.
• Previous experience in customer support or a call center will be a plus.

Nice to have

• Additional languages: Spanish / Russian / Chinese / Arabic.

What we offer

• Fully remote work format.
• Working schedule 6–8 hours per day aligned with Eastern Time (ET).
• CRM training and onboarding support.
• Stable salary payments.