Senior Salesforce Developer

Our client is the leading TV streaming platform in the US. We are looking for a Senior Salesforce developer to join the team working on an industry-leading Digital Marketing Management platform used by advertisers to manage their online and campaigns across all media channels, device platforms, advertising exchange, manipulate data, and manage client's services to work on the strategic migration from Zendesk CRM to Salesforce.



Job Description

Highly skilled Senior Salesforce Developer to play a key role in the strategic migration from Zendesk CRM to Salesforce. The ideal candidate has at least 5+ years of hands-on Salesforce development experience, excels as an independent contributor, and can work with minimal supervision while owning complex technical deliverables related to data migration, system redesign, and integration.

Required Skills & Experience

- 5+ years of overall Salesforce development experience, preferably in enterprise environments.

- Experience with Salesforce Service Cloud - must have

- Experience with Salesforce Contact Center - must have

- Integration with external applications (ie: custom apps, 3p tools, etc) - must have

- Omni-channel experience (call routing, queue based routing, etc) - would like to have

- Integration with CCaaS (Contact Center as a Service) vendors (i.e., Amazon Connect, Zendesk, NICE, etc) - would like to have

- Apex Classes, Triggers, Batch Apex, Schedulable Apex

- Lightning Web Components (LWC) & Aura Components

- Visualforce pages

- SOQL, SOSL, Salesforce data model

- Salesforce APIs and integration patterns (REST/SOAP APIs, Platform Events, Middleware is a plus)

- Practical experience with data migration, data modeling, ETL processes, or CRM platform transitions

- Experience working with version control (Git), CI/CD pipelines, and DevOps practices.

- Strong understanding of the Salesforce security model, sharing rules, and data model design.

- Experience working in Agile development environments

- Relevant Salesforce certifications (Platform Developer I/II) highly preferred.

- Strong analytical and problem-solving skills, especially around complex data structures.

- Excellent communication and documentation skills.

Job Responsibilities

- Own Salesforce Service Cloud development for customer support platforms including case management, workflows, automations, and service analytics.

- Design and implement scalable, production-grade Salesforce solutions using Apex, LWC, triggers, async processing, and APIs.

- Translate ambiguous business problems into clear technical designs and durable implementations without supervision.

- Build and manage complex data models, data migrations, and large-scale data operations with accuracy and performance in mind.

- Design and implement bi-directional integrations between Salesforce and external systems (REST/SOAP, event-based, batch, or middleware-driven).

- Drive system behavior around SLAs, entitlements, routing, escalation, automation, and service intelligence.

- Identify platform limitations early and engineer around them instead of escalating excuses.

- Debug and resolve high-impact production issues across data, integrations, automation, and security models.

- Contribute to platform governance, performance optimization, and long-term maintainability.

- Collaborate with Product, Support Ops, and Engineering peers