Senior Operations Manager

We're looking for a sharp, self-driven Operations Manager with a strategic mindset - someone who connects daily actions to business goals, sees the bigger picture behind each process, and takes ownership of making things work better.

You'll optimize and coordinate processes across operational functions, ensuring transparency, cost-efficiency, timely delivery, and a strong internal client experience.

If you thrive in cross-functional environments, can turn process chaos into structured execution, and see operations as a driver of business value - this role is your opportunity to lead meaningful change and raise the operational bar.

REQUIRED SKILLS:

- 5 + years of operations management or project management;
- Hands-on experience building, documenting, and improving business processes - making them clear, efficient, and consistent;

- Strong collaboration skills - able to align and coordinate work across different teams and departments

- Proven ability to drive change and introduce new ideas, even without direct authority

- Analytical mindset - able to turn data and operational challenges into clear, practical solutions

- Advanced Google Sheets or Excel skills (formulas, pivot tables, basic automation); experience building reports and tracking systems

- Strong experience working with Jira is a plus;
- Upper-Intermediate English level;

WILL BE A PLUS:
- Experience working cross-functionally with Finance to drive operational efficiency 

SOFT SKILLS:
- Well-developed skills of communication and negotiation.
You can find a common language with any person. You know how to ask questions that will allow you to understand the real need regardless of how the request sounds;
-  Ability to work in conditions of uncertainty and a rapidly changing environment.
You like challenges and know how to tame chaos;
- You know how to do things quickly and efficiently. You don't try to do it “perfectly, but never”;
- Customer-focused mindset with a track record of delivering value and satisfaction across diverse client profiles.
- Hard-working and passionate about what you do;
- Honesty, responsibility, indifference, and openness.

RESPONSIBILITIES:

- Create, optimize, document and maintain operational processes

- Drive continuous process improvement using data, automation, and AI-driven tools

- Implementation, monitoring, and improvement of business process efficiency metrics

- Support and improve projects, dashboards, workflows in Jira

- Coordinate projects aimed at improving operational efficiency (incl. planning, execution and evaluation)

- Build and refine cross-functional alignment between business units and operational teams, breaking down silos and ensuring coordinated execution and delivery

- Ensure consistent and high-quality execution of service delivery models across operational teams, with a focus on SLA compliance, clear ownership, and expected outcomes

- Manage some operational budgets and optimize expenses

WHAT WE OFFER:

- Flexible schedule. You can work remotely or from our comfortable offices.Workday starts from 8:00 to 11:00;
- Time Offs Loyalty System - 28 Business Days of Paid Time Off per year (after 3 months of cooperation);
- We care about your health. We guarantee once your probation period is over, we cover medical insurance for you. And once a year we organize a flu shot;
- Mental Health Program Launching psychological support for our colleagues during the war. After your probation period is over, we cover 3 private psychological consultations with your own therapist or will recommend ours. Plus, we have regular Mental Health webinars where we discuss psychological topics.
- Professional Growth and Development Personal Development Plan, internal educational activities, reimbursement of external educational activities, including the ones abroad.

- Vast Corporate Library (Print and Online). As well as the opportunity to order any business and professional books at the company’s expense;

- English Courses and Speaking Clubs after probation period;
- Corporate currency - boosta coins and spend it on extra day-offs or our branded products (from T-shirts to AirPods).

WHAT STAGES DO WE HAVE:

• 1st stage: pre-screen with recruiter;

• 2nd stage: interview with the hiring manager;

• 3nd stage: final interview;
• 4th stage: referrals.

• 5th stage: offer.

Apply for a vacancy and become a part of the Boosta Operations Team!