Head of Sales Operations and Quality (Web3 / FinTech)

Your scope of responsibility:

• Design and implement a world-class onboarding system. Your goal is to drastically reduce the "Time-to-ramp" for new team members.
• Monitor calls, chats, and negotiations to directly influence and improve the quality of client interactions.
• Master HubSpot. Optimize the funnel, automate routine tasks, and maintain data hygiene to ensure total pipeline transparency.
• Lead workshops on value-based selling and the specifics of the Web3 market. You don’t just point out mistakes; you provide the tools to fix them.

• Monitor CAC, LTV, and conversion rates at every stage. You provide the CBDO with a "health report" of the department through clear, actionable dashboards.

   

Who we’re looking for:

• 5+ years in Sales Ops, Enablement, or Quality Management within FinTech, Banking, or Crypto.
• You understand the crypto-landscape (custody, liquidity, compliance) and don’t need a dictionary to explain what a fiat on-ramp is.
• A track record of mentoring teams. You know how to turn a newcomer into a top-performer through structured coaching.
• You live by metrics. You don’t "feel" the team is doing well — you know it because the data says so.
• You hate chaos. When you see a bottleneck, your first instinct is to build a system to automate or eliminate the problem.

Why BitHide

• Join a global FinTech product that’s truly reshaping the market landscape
• Work with smart minds on complex challenges — we’re not “playing startup,” we’re building the infrastructure of the future
• Be part of a team free from toxicity — only open dialogue, mutual respect, and real professionalism
• Receive fair compensation — clear structure, results-driven rewards, and flexible reviews
• Grow with us — clear goals, transparent career paths, no unnecessary bureaucracy
• Enjoy support — English classes, continuous learning, gym benefits, and family bonuses
• Key specialists get relocation support to Cyprus
• Instant review of your CV — because time matters

Smart people. Big challenges. A business that builds the industry.