Service Delivery Manager

Experience Level: Junior
Work Model: Remote
Working language: English (Intermediate level or above). Ukrainian is a plus but not required.

Company Overview:
Italian company with twenty years of experience and solid expertise in digital innovation technology. We're all about pushing boundaries and elevating business value through our diverse array of services, which span custom software development, product design, QA, and consultancy.
At WWG, it's not just about what we do, but how we do it. Our teams are deeply immersed in the principles of Lean thinking and Agile methodology. It's this mix that keeps us agile, innovative, and consistently ahead of the curve. We're not just following industry standards; we're setting them, ensuring each project we undertake isn't just done, but done brilliantly.

Job Description:
We're searching for a Service Delivery Manager ready to take ownership of projects with the support of our experienced team. In this role, you'll be responsible for managing client projects, ensuring smooth delivery, and growing your expertise in service delivery within the tech industry.

Responsibilities:

• Manage day-to-day project activities and coordinate with cross-functional teams
• Communicate with clients regularly, managing expectations and gathering requirements
• Track project schedules, budgets, and resource allocation in Jira
• Proactively identify and mitigate project risks and issues
• Maintain project documentation and ensure it's up to date
• Ensure project deliverables meet quality standards and deadlines
• Prepare status reports and presentations for clients and stakeholders

• Support product lifecycle management from initiation to delivery

   

What we're looking for:

• 6+ months of hands-on experience in project coordination, project management, or similar role
• Understanding of how projects work and basic project management principles
• Practical knowledge of Agile/Scrum methodologies
• Experience working with Jira (or willingness to learn quickly)
• Understanding of product lifecycle (from concept to delivery and maintenance)
• Confident communication skills - you're comfortable talking to clients and presenting updates
• Not afraid to work with documentation and keeping things organized
• Ability to work independently while knowing when to ask for support
• Problem-solving mindset and attention to detail

• Strong English skills (speaking, writing, reading)

   

You'll fit right in if you:

• Know how to keep projects on track without micromanaging
• Can translate between technical teams and non-technical clients
• Are comfortable jumping into calls with clients
• Like keeping things documented and organized
• Can spot potential issues before they become problems

• Are ready to learn and grow in a supportive environment

   

Benefits:
As a Service Delivery Manager at WWG, you'll have the opportunity to take real ownership of projects, work with international clients, be supported by experienced professionals, and advance your career in IT project management.
If you're ready to take the next step in your project management career, want to work in an international, Agile-driven environment, and are passionate about technology — we'd love to hear from you! Apply now and grow your career as a Service Delivery Manager at WWG.