Customer Support Agent

Location: Europe / USA (remote)

We are an ambitious team building a fast-growing, technology-driven product in the digital entertainment industry. We move quickly, avoid unnecessary bureaucracy, and give our team real ownership over results.

Our culture is built on transparency, responsibility, and continuous growth. We’re looking for proactive people who want to grow together with the product and make a real impact.

Your responsibilities:

• Handle player requests via chat, email, and WhatsApp
• Support users with deposits, withdrawals, verification (KYC), and bonus-related questions
• Escalate complex cases to Risk, VIP, or Payments teams when required
• Maintain SLA standards and ensure high CSAT/NPS performance
• Work in a shift-based 24/7 schedule
• Manage tickets using Zendesk, Intercom, or Freshdesk

What we’re looking for:

• 6–12 months of Customer Support experience (less is acceptable with strong language skills)
• Spanish — B1
• English — B2
• Customer-first mindset and ability to stay calm under pressure
• Basic understanding of online gaming/casino terminology (training will be provided)
• Experience with helpdesk tools

What we offer:

• Remote opportunity in an international team
• Clear processes with space for инициативa
• Real product impact and ownership
• Growth opportunities within Support, Risk, or Operations
• Supportive team environment without micromanagement

Ready to grow with a fast-moving international product? Apply now and become part of a team where your work truly matters.