CRM manager (gambling)

 CRM Manager (iGaming)Spades Partners is an iGaming holding that unites its own product and affiliate marketing teams. We operate in top Tier-1 markets and beyond. Our team consists of professionals driven by results, speed, and constant progress. We are always in the game and always striving for victory. 

We are looking for a CRM Manager who will be responsible for building strong communications and optimizing player retention.

Responsibilities:

• Manage CRM campaigns in Customer.io (triggers, journeys, segmentation). 
• Set up and manage bonus mechanics and bonus parameters.
• Monitor and resolve email deliverability issues, maintain domain reputation.
• Set up communications across channels (pop-ups, email, SMS, push notifications, etc.).
• HTML/CSS skills for editing email layout drafts. 
• Segment the user base and maintain CRM database health.
• Analyze CRM performance and optimize campaigns. 

Requirements:

• 2+ years of experience as a CRM Manager or similar role. 
• Strong technical mindset and problem-solving skills. 
• Hands-on experience with Customer.io.
• Understanding of iGaming bonus mechanics. 
• Experience with email deliverability and domain reputation.
• English – B2.

You’ll work closely with our Email Marketing Specialist, who handles email execution and creative tasks — giving you space to focus on strategy, optimization, and campaign performance.

What We Offer:

• Fast career growth, with potential to become a Team Lead. 
• 21 paid vacation days. 
• Remote work or office work in Warsaw or Cyprus. 
• Paid sick leave. 
• The opportunity to work with a team of true professionals.