Operations Manager iGaming (Live Casino)

About the Company

We are a regulated online live casino operating under an Anjouan license.
The project has been running for 7 months and is currently in an active growth phase.

At the moment, key operational functions (CRM, support, retention, finance, tech infrastructure) are handled via an external CRM provider on a retainer model.

Our goal is to gradually build internal operational capabilities and scale the business in a structured and sustainable way.
 

What We’re Looking For

• Independent thinker
• Strong analytical mindset
• Hands-on approach
• Ability to build structure from scratch
• Strategic but operationally practical
   
• Key Responsibilities

Phase 1 – Audit & Strategy

• Conduct a full operational audit together with the founder
• Analyze current CRM provider performance
• Review retention performance and identify weak points
• Evaluate support structure and KPIs
• Develop a clear improvement and scaling roadmap
   

Phase 2 – Build & Scale

• Gradually build internal operational structure
• Establish support and retention teams
• Define and implement SOPs and KPIs
• Optimize workflows and reporting
• Prepare the company for sustainable scaling
   

Long-term goal: transition from outsourced operational model to a stronger in-house structure.

Requirements

Must Have:

• 2–3+ years of experience in iGaming / Online Casino / Betting
• Proven experience managing operations
• Experience with retention & support structures
• Experience building or restructuring operational processes
• Strong understanding of CRM-driven casino operations
• Fluent English (mandatory)
  
   

Nice to Have:

• Hebrew (advantage)
• Russian (advantage)

• Experience working in regulated jurisdictions
  
  Location On-site only

  Israel (preferred)
  Cyprus (office available)
  Remote work is not an option.