CRM Integration Analyst

YELK is a web development outsourcing agency that provides scalable digital solutions for SMEs and enterprise clients across the EU and the USA. We specialize in delivering custom web development, design, and AI integration services.
 

We are looking for a CRM Integration Analyst who is ready to set up business automations and design CPQ flows for companies.
This role combines system analysis, CRM configuration, workflow design, and client communication.

Responsibilities:

• Analyze clients’ existing software landscape, including systems, APIs, and documentation.
• Join client calls to gather requirements, understand business processes, and align on solutions.
• Gather and analyze requirements for CRM integrations and automation solutions.
• Translate business and technical requirements into scalable integration architectures.
• Design and configure business automations and CPQ (Configure, Price, Quote) flows.
• Recommend optimal combinations of software tools to support client business processes.
• Prepare technical specifications for CRM setup and integrations.
• Configure CRM systems and connected tools, including workflows, automations, and integrations.
• Support implementation and ensure smooth adoption of new systems.
• Provide ongoing technical assistance and resolve issues during system usage.

Requirements:

• Upper-Intermediate English (B2+) and fluent Ukrainian.
• Experience in CRM configuration, software integrations, technical support, or basic programming.
• Understanding of business processes (sales, marketing, finance, operations).
• Strong analytical mindset and ability to build structured logic and workflows.
• Ready to take ownership and communicate directly with clients.
  
  We offer:
• Paid 21 days of vacation and sick leave.
• Free morning schedule (start from 9 to 11 am).
• An engaging team environment where your voice is heard and initiatives are supported.
• Market competitive salary and benefits based on conversion rates.
• Educational budget, upskill courses, and workshops.
• 100% remote.