CRM / Retention Manager (IGaming)

We are an international iGaming group operating in Sportsbook and Online Casino across Tier 1, Tier 2, and Tier 3 markets worldwide. With more than 10 years of operational experience, we manage multi-jurisdictional projects and scalable product ecosystems across multiple regions.
 

Our brands have earned industry recognition and awards, reflecting strong performance, sustainable growth, and operational excellence at scale. As we continue our global expansion, we are strengthening our teams across key business functions.

We are currently looking for a CRM & Retention Manager who will be responsible for the full cycle of planning, launching, and optimizing Casino promotions aimed at improving player retention, engagement, and LTV.

This role involves close collaboration with product, creative, and technical teams, as well as continuous analysis of promotional performance and platform functionality, taking into account regional specifics and market trends.

Requirements:

• At least 1 year of experience in CRM / Retention within the iGaming industry
• Strong understanding of Casino promotion mechanics, including tournaments, Free Spins (FS), and provider-driven campaigns
• Experience working with task management tools (Jira, Asana, or similar)
• Analytical mindset with the ability to evaluate campaign performance and effectiveness
• Experience collaborating cross-functionally with Product, Design, Development, and Content teams
• Understanding of regional market specifics (EU, LATAM, CA, and other regions)

Key Responsibilities:

• Manage the full lifecycle of Casino promotions and retention campaigns
• Plan and execute promotional activities based on player behavior and regional specifics
• Analyze campaign performance, retention metrics, and market trends to optimize results
• Develop and maintain promotion roadmaps and improve existing mechanics and UX
• Prepare briefs and coordinate launches with Content, Design, Product, and Marketing teams
• Monitor platform functionality, test bonus mechanics and new features, and report bugs via Jira
• Collaborate with Customer Support on player-related issues
• Support affiliate and communication teams with Casino product and promotional activities.

What We Provide:

• Opportunities for professional growth and expansion of expertise within an international environment;
• Direct impact on process optimization and partner relationship development;
• Remote-first work format with flexible working arrangements;
• Ongoing training and professional development support;
• Paid vacation and sick leave;
• Reimbursement for work equipment.