Project Manager for Marketing Agency / Ecommerce Brands

About Olifant Digital

Olifant Digital is a boutique ecommerce growth agency specialising in Amazon management and DTC marketing. We manage over $100M in client revenue, maintain a 98% client retention rate, and back every engagement with a 60-day money-back guarantee.

We don't hire juniors. Every person on our team has 7+ years of hands-on experience, and we hold ourselves to the same standard we set for clients. Uniquely, we also operate our own ecommerce brand, which means we think like operators, not just consultants.

Our clients include brands like Ekster ($688K annual Amazon profit gain), COCOSOLIS ($1.1M/month DTC revenue), Coat Defense (scaled to ~$1M/month), and Wildride (7-figure US run rate in 42 days). We're growing fast and need a Agency Operations Manager to keep everything running at the standard our clients expect.

The Role

You will be the operational backbone of the agency, owning client delivery workflows, keeping projects on track, and ensuring our team of senior specialists has everything they need to execute without friction. This is a high-accountability role with direct visibility into every client relationship.

What You'll Own

• Manage client onboarding from contract signing to campaign go-live coordinating across strategy, PPC, creative, and CRO teams
• Own the agency's project management system (tasks, deadlines, accountability) across all active client accounts
• Run weekly internal delivery reviews to catch bottlenecks before clients notice them
• Prepare and quality-check client-facing deliverables: reports, strategy decks, content briefs, and monthly reviews
• Coordinate with copywriters, media buyers, and Amazon specialists to ensure timely, on-brief execution
• Maintain and improve SOPs and workflow documentation as the agency scales
• Support the leadership team on special projects, new client launches, and strategic initiatives
• Track project health metrics and flag risks early — you're the early warning system

What We're Looking For

Non-negotiable:

• 5+ years of project management experience, ideally in a marketing agency, ecommerce, or SaaS environment
• Proven ability to manage multiple concurrent workstreams without dropping the ball
• Strong written English — you'll be communicating directly with clients and preparing polished deliverables
• Mastery of at least one project management tool (ClickUp, Asana, Monday, Notion, or similar)
• Comfortable working across time zones with a remote-first team

Strongly preferred:

• Background in ecommerce, Amazon, or performance marketing — you should be able to hold a credible conversation about PPC, TACoS, and conversion rate optimization
• Experience managing agency-client relationships and delivering results against SLAs
• Process-builder mindset — you don't just manage existing systems, you improve them

Who You Are

• You're proactive by default — you don't wait to be asked, you spot the problem before it becomes one
• You hold a high personal standard for quality and it shows in your work
• You're direct and clear in your communication — no ambiguity, no corporate filler
• You thrive in a fast-paced, results-oriented environment where performance is visible
• You want to be part of something that's growing quickly and take real ownership of outcomes

What We Offer

• Competitive salary, reviewed annually based on performance
• Fully remote role, work from anywhere
• Direct access to senior leadership and fast feedback loops
• The chance to grow with a boutique agency that punches well above its weight
• No politics, no bureaucracy, just a small team that executes at a high level