Chief Design Officer

Role Mission

Drive business growth through building and scaling a competitive UX design service. Lead the strategic development of the design function as a revenue-generating unit, ensuring its direct impact on company positioning, client value, and operational excellence.

Responsibilities

• Define and execute the strategic vision of the design function as a scalable and profitable business unit.
• Search, develop, and grow a competitive service offering that strengthens the company’s market positioning.
• Drive the company toward international design awards and industry recognition as a strategic branding lever.
• Identify new revenue opportunities, partnerships, and service expansion directions.
• Ensure the design function directly contributes to company growth, client retention, and overall profitability.
• Build, lead, and continuously develop a growing high-performing design team.
• Collaborate with Sales and Executive leadership to support pre-sales, solution shaping, and strategic accounts.
• Drive performance management, resource planning, and margin optimization within the department.
• Promote a culture of ownership, accountability, and business-oriented thinking across the team.
   

Qualifications

• Proven leadership experience in a service-based or outsourcing company environment.
• Demonstrated track record of building, scaling, or transforming a design function into a structured and revenue-generating unit.
• Strong commercial mindset with experience in budgeting, forecasting, margin management, and performance tracking.
• Experience leading and developing cross-functional teams, ensuring high performance and accountability.
• Solid understanding of service delivery models, client lifecycle management, and operational efficiency.
• Ability to align creative direction with business objectives and company growth strategy.
• Strong executive communication and stakeholder management skills.