Account Success Manager

For our client, we are looking for Account Success Manager 🚀 

About the role:

The real work starts exactly after the client signs. A high-growth, confidential tech project needs an Account Success Manager to take the reins post-onboarding. The core focus here is transforming new clients into long-term, high-value partners. This role is responsible for maximising client retention and driving additional revenue through upselling and cross-selling initiatives.
 

What to expect:

• Post-onboarding ownership: Leading the client relationship the moment the onboarding phase is successfully completed.
• Retention focus: Driving high retention rates through continuous value delivery, proactive problem-solving, and relationship building.
• Revenue growth: Identifying the right strategic moments for additional selling and cross-selling to expand the account.
• Renewal ownership: Managing the renewal process and proactively mitigating churn risks.
• Account growth strategy: Developing structured account plans to increase revenue within existing clients.
• Account health monitoring: Tracking client engagement and identifying risks or expansion opportunities early.
   

Must-haves:

• Proven experience in account management or customer success within a B2B/tech environment.
• A strong mindset for retention and up-selling/cross-selling.
• Ability to understand client needs before they even articulate them.
• Demonstrated track record of driving retention and expansion revenue.
• Strong commercial mindset with the ability to identify and close growth opportunities within existing accounts.
• Excellent stakeholder management and communication skills.
  
  Waiting for your CV📨😉