Business Account Manager

We are a Performa HR agency, and we're excited to find a strong Business Account Manager for one of our clients. Our client is an international fintech company operating in the iGaming payments space. The company runs a reverse marketplace model, connecting B2B merchants with traders and processing large-scale transaction flows across India, with active expansion into South and Southeast Asia.

Key responsibilities and your contribution:

• Manage and develop an active portfolio of merchants in a high-risk fintech environment.
• Act as the primary point of contact and relationship owner after client onboarding.
• Drive revenue growth, retention, and portfolio stability.
• Monitor daily performance metrics including Volume, Success Rate, Pay-in/Pay-out flows, and Net Margin.
• Proactively identify and address performance drops or conversion issues.
• Lead communication with merchants regarding performance, optimization, and growth opportunities.
• Negotiate commercial terms while protecting portfolio margin.
• Increase traffic share and expand cooperation through new payment methods and scaling initiatives.
• Monitor chargeback ratios and traffic quality, escalating risks when necessary.
• Collaborate closely with Sales, TAM, Risk, and Finance teams to ensure seamless merchant operations.

Your qualifications:

• 2–3+ years of experience in FinTech, Payment Processing, Crypto, or Affiliate industries.
• Proven experience working with high-risk merchants.
• Experience managing portfolios with significant transaction volumes.
• Strong understanding of Success Rate and its direct impact on revenue and profitability.
• Solid understanding of P2P / alternative processing models.
• Basic understanding of unit economics in payment environments.
• Analytical mindset with the ability to interpret performance metrics and act proactively.
• Strong negotiation and communication skills.
• Ability to work independently in a fast-paced environment.
• Fluent English (B2+).

 Nice to have:

• Experience working with Indian market (UPI, P2P flows).
• Background in iGaming or affiliate traffic environments.
• Experience handling competitive pressure and commercial negotiations.

• Understanding of fraud risks and chargeback management in high-risk verticals.

   

Benefits:

• Competitive compensation aligned with experience and portfolio impact.
• Direct collaboration with Head of Sales and cross-functional leadership.
• Strategic role with direct influence on revenue growth.
• Full-time remote position within an international team.
• Opportunity to work in a fast-scaling fintech company in the iGaming payments space.
• 24 paid vacation days per year.
• 10 personal days off.
• 10 paid sick leave days.
• 7 paid emergency leave days (force majeure cases).
• English language courses.