Customer Support Consultant (Polish)

Your profile:

You enjoy assisting customers in their daily work, finding solutions, and you thrive in a busy environment where multitasking is sometimes required. You are to have full operational command of Polish, both verbally and in writing.
 

Areas of responsibility:

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
• Interact with other departments and escalate customer feedback further
• Customer-oriented approach
• Good communicator with the ability to ask and listen
• Good verbal and writing skills at upper-intermediate level in English, and Polish C1
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant
• Aspiration to self-development and willingness to grow
• Professional, multitasking, and empathetic skills

To succeed in your role, you should possess the following skills:

• Customer-oriented approach
• Good communicator with the ability to ask and listen
• Good verbal and writing skills at an Upper-intermediate level in English, and fluent Polish
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant
• Aspiration to self-development and willingness to grow
• Professional, multitasking, and empathetic skills

Being part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique, professional, friendly, and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits include. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves, etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.