Technical Support Consultant

Areas of responsibility:

• Provide reliable and efficient technical support on 3Shape hardware and software via online sessions, telephone, e-mails, and occasional on-site events
• General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up
• Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
• Interact with other departments and escalate customer feedback further

To succeed in your role, you should possess the following skills and competencies:

•  Relevant IT education and/or relevant experience in a support function
• Knowledge of 3Shape support organization and tools
• Advanced Microsoft Windows knowledge
• General networking knowledge incl. understanding the concepts of client-server installations
• Database (MSSQL or other) administration knowledge
• Customer-oriented approach
• Great analytical abilities and attention to detail, but keeping the big picture in mind
• Ability to work independently, with the desire to share knowledge with colleagues
• Good communicator, asking the right questions and listening also to what is not being said
• Intercultural competences
• Fluency in English, both verbally and in writing

Being part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.