Сontact Сenter Operator (Customer Service Representative)

Schedule: Tuesday–Saturday, from 8:00 AM to 4:00 PM (to cover the Australia GEO)
Bonuses: Performance-based bonus system is available

We’re looking for a friendly and communicative Contact Center Operator to join our team! If you enjoy talking to people, helping customers, and working in a dynamic environment — we’d love to meet you.

Responsibilities

• Report to: CSM/TM Lead
• Make outgoing calls according to assigned tasks and scripts, including but not limited to:
  • Informing players about available bonuses and special offers
  • Assisting with failed payments and other account-related issues
  • Providing first-line support and handling customer requests
• Maintain and submit daily reports on all activities using the approved format
• Participate in daily planning meetings and discussions of current call performance indicators

Requirements

• Excellent verbal English (C1/C2 level)
• Strong communication skills and active listening
• Friendly, open, and confident personality — extroverts usually thrive in this role :)
• At least 1 year of customer service experience in a call center or similar field is preferred, but not required
• Positive attitude and willingness to learn

In short: if you’re not afraid of talking to people and enjoy helping customers — you are more than welcome to join our team!

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.