Operations Manager - DTC Brain Health

Operations Manager - DTC Brain Health (Build Systems, Not Just Spreadsheets)

TLDR: First ops hire at a fast-growing brain health brand (20-30% MoM). Multi-region complexity (US + EU), real ownership, learn DTC/marketing from ex-Google/Uber/Amazon founders. Backed by Andrew Bustamante (CIA → brand partner).

The Opportunity

Most ops roles are babysitting spreadsheets and putting out fires. This one = building the entire operational engine of a premium DTC brand from the ground up.

Axolt is scaling fast (20-30% month-over-month), which means:

• High-stakes complexity: Multi-region fulfillment (US + EU), custom kitting (47-ingredient formula), international compliance, subscription logistics
• Real ownership: You're hire #1 on ops. Every system you build becomes the foundation. Every efficiency you find flows straight to the bottom line.
• Founder access: Work directly with founders who scaled marketing at Google, Uber, and Amazon. Learn performance marketing, brand positioning, and growth strategy while running ops.

You won't just coordinate vendors. You'll own margins, fix broken systems, and make critical calls.

What You'll Own

Supply Chain & Fulfillment (US + EU)

The messy stuff that actually matters:

• Manage manufacturers, warehouses, and 3PLs across two continents
• Coordinate custom packaging and kitting (multiple SKUs assembled per order)
• Own inventory forecasting for subscriptions + one-time purchases
• Navigate international shipping, customs, VAT, and compliance
• Drive COGS down - we have premium pricing but high costs. Finding 10% here changes the business.

This isn't vendor management. It's a supply chain strategy for a product people rely on daily.

Customer Experience

Operations and CX are the same thing when you're small:

• Own support workflows (refunds, replacements, reships, edge cases)
• Handle subscription management issues
• Maintain premium support standards (our customers are high performers - they expect excellence)
• Feed customer insights back into logistics, product, and marketing decisions

Goal: Fewer fires. Faster resolutions. Better trust.

You're A Fit If...

✅ You've done hands-on ops/fulfillment work at a DTC brand (supplements, food, CPG - bonus points)

✅ You're an efficiency obsessive - you love dashboards, automation, AI tools, and finding the 80/20

✅ You stay calm when things break (and they will - multi-region ops = constant curveballs)

✅ You communicate clearly in English (written + async - we're remote)

✅ You want to learn the business, not just run logistics - founders will teach you marketing, growth, strategy

Nice to have:

• Experience with Shopify, subscription models, or international fulfillment
• Passion for health, performance, cognitive optimization
• You've scaled something scrappy into something structured

You're NOT a fit if:

• You need defined processes handed to you (you're building them)
• You want a 9-5 with zero ambiguity
• You think ops is just about "keeping things running"

Why This Role Is Different

🧠 Mission you can believe in - Axolt exists because the founders experienced burnout building and scaling other businesses. This isn't another supplement brand. It's a systemic solution to a problem that's only getting worse.

🚀 Learn from the best - Founders led growth at Google, Uber, Amazon. You'll see how performance marketing, brand positioning, and customer acquisition actually work - from the inside.

🎯 First ops hire = define the playbook - Every system you build, you own. No bureaucracy. No "this is how we've always done it."

🤝 Backed by Andrew Bustamante - Former CIA officer, 1M+ followers, early brand ambassador. You'll see how high-level partnerships and brand-building work in real time.

🌍 Remote-first, founder-led - Work from anywhere. Async-friendly. Direct access to decision-makers.

📈 Path to more - Nail this and you're not just "ops" - you're a core part of scaling a brand with real momentum.

What We Offer

• Growth: Direct mentorship from founders with 15+ years scaling global brands
• Flexibility: Fully remote (US/EU timezone preferred for overlap)
• Impact: Your work directly affects customer experience, margins, and growth velocity

How to Apply

Send a short intro (email, Loom, or doc) covering:

• Relevant experience - DTC ops, supply chain, fulfillment (examples > titles)
• Why Axolt resonates - What about the mission or problem connects with you?
• Problems you love solving - Operational chaos? Efficiency gains? Customer issues?
• Examples of ownership - Times you built something from scratch or fixed something broken

Links, Loom videos, or brief case examples >> formal resumes.

We're looking for someone who gets excited by complexity, not scared by it.