Support Operations Administrator

We are an outsourcing company partnering with innovative fintech and crypto businesses. This role is part of a client project specializing in. You’ll join a support team and will be responsible for the administration of the finance application.

Responsibilities:

• Network & Asset Operations: Manage and configure blockchain networks, including asset mapping and marketing-related requests.
• Management of coins: Enable and disable coins and mapping assets correctly upon request.
• Operational Monitoring: Control the correct operation of processing and trading directions and ensure system stability.
• Incident Response: Collect, tabulate, and promptly respond to operational requests and failures from the internal team.
• Internal Communication: Manage an internal information channel for publishing updates on new coins, networks, and operational changes.
• User Account Management: Manage user accounts, including data modification, access control, and account deletion.
• Provider Coordination: Coordinate settings, participate in integrations, and define communication workflows with external providers.

Requirements:

• Experience: 1+ year of experience as an Operations Manager, Admin Manager, or Support Manager in crypto or fintech.
• Crypto&Blockchain Knowledge: Basiс understanding of crypto infrastructure and knowledge of crypto operations.
• English: Upper-intermediate level (B2) or higher.
• Soft Skills: Analytical mindset, detail-oriented, and strong problem-solving skills.

Nice to have: 

• Area: Experience working in the crypto industry.
• Experience: Experience in B2B communication or partner coordination.

Terms, conditions, and compensation package:

• Remote-first: Work from anywhere with a flexible schedule.
• Opportunities for growth: Move into senior roles with paid training, certification support, and participation in professional events.
• Room for ideas: We work in teams with full autonomy without any timetrackers, empowered by our clients to take complete ownership of our projects.
• Benefits and compensation: Partial coverage of coworking space rent and psychotherapy, 50% of the cost of professional training and certifications.