Quality and Training Manager

✨ Welcome to Win Media – Driving Innovation in iGaming Products! ✨

At WinMedia, we build cutting-edge solutions that shape the future of the iGaming industry 🎯. By combining strategic thinking 💡, creativity 🎨, and data-driven insights 📊, we create products and teams that deliver exceptional player experiences, drive sustainable growth, and set new industry standards 🚀.

With a passionate team and bold vision, we transform ideas into world-class products — and empower people to perform at their best. 💪
 

📌 About the Role

We are looking for an experienced Quality & L&D Manager to join our team 🚀

This role is critical in building scalable learning systems and ensuring the highest quality standards across our teams. The ideal candidate is a strategic thinker and hands-on leader who can design and implement effective training programs, establish quality frameworks, and drive continuous performance improvement aligned with business goals.
 

🛠️ Responsibilities

•  Lead and manage the full Learning & Development cycle: from needs analysis and design to implementation and effectiveness evaluation.
• Translate business needs into scalable training solutions (programs, courses, workshops, blended learning formats).
• Develop and maintain QA & L&D frameworks for managers, including service standards, tone of voice, and compliance-aligned procedures.
• Design, implement, and maintain QA scorecards for chats, emails, and calls; conduct regular quality reviews.
• Deliver coaching sessions, 1:1s, and group trainings based on QA insights and performance gaps.
• Monitor training outcomes, collect feedback, and prepare performance and quality reports.
• Identify knowledge gaps and systemic issues; initiate training or process improvements.
• Support hiring and onboarding processes: onboarding programs, training materials, knowledge checks, and certification.ʼ
• Ensure readiness of new managers before production release
• Collaborate with leadership on KPIs related to quality, knowledge, and team performance.
• Ensure adherence to internal policies, SOPs, and compliance requirements; identify and escalate risk cases.
• Maintain up-to-date documentation, knowledge base, and internal tracking systems.
   

✅ Requirements

• 2+ years of experience in Quality Assurance, Learning & Development, or Training roles.
• Experience working in iGaming, Customer Support, or other fast-paced B2C environments is highly preferred.
• Proven experience in developing and delivering training programs and quality frameworks.
• Strong understanding of QA methodologies, coaching techniques, and adult learning principles.
• Experience creating scorecards, performance reports, and training effectiveness analysis.
• Strong analytical skills with the ability to translate insights into actionable improvements.
• Excellent communication, coaching, and stakeholder management skills.
• Ability to work independently and build scalable processes from scratch.
   

🧰 Tools & Skills

Jira, ClickUp, Notion, or similar task management tools

GSuite (Docs, Sheets, Meet, etc.)

LMS platforms and knowledge base tools

Data analysis and reporting tools

Strong documentation and process design skills

🎯 Ideal Candidate

Has built or scaled QA and L&D processes in fast-growing B2C or iGaming companies.

Combines strategic thinking with hands-on execution.

Passionate about people development and performance excellence.

Able to influence stakeholders and drive measurable quality improvements.

Thrives in dynamic, fast-paced environments with high ownership.

🎁 What We Offer

💰 Competitive salary and strong financial incentives

🚀 Fast career and professional growth opportunities

🎓 Direct mentorship and learning from leadership

🌍 Flexible work setup and supportive, collaborative environment
 

🚀 Let’s win together at WinMedia!