IT Operations, Automation Specialist

IT Operations & Automation Specialist 

Duration: 2–3 months (Project-based)

Role Overview

We are looking for a proactive and detail-oriented IT Operations Specialist to join our team for a high-impact 3-month project. Your primary mission will be to streamline our internal IT infrastructure by building robust automations and optimizing our core SaaS management platforms (Jamf, Intune, Okta, and Google Workspace).

This is a perfect role for someone who loves "connecting the dots" between different systems and ensuring a seamless, secure, and automated experience for all employees.

What You’ll Do

• Workflow Automation: Design, build, and deploy automated workflows using Zapier, n8n, or similar tools to eliminate manual IT tasks (e.g., onboarding/offboarding, access requests).
• Device Management (MDM): Audit and refine our Jamf (macOS) and Microsoft Intune (Windows) environments, with a focus on perfecting Autopilot and automated deployment profiles.
• Identity & Access Management: Administer Okta (SSO, MFA), ensuring smooth integrations with third-party SaaS apps and maintaining security policies.
• SaaS Administration: Manage and optimize the Google Workspace admin console, including group policies, security settings, and data management.
• API Integrations: Troubleshoot and enhance system integrations using REST APIs, webhooks, and JSON.

• Documentation: Create clear, "non-tech friendly" user guides and detailed technical documentation for all newly created automations and processes.

   

What You Bring (Requirements)

• 3+ years of experience in IT operations, systems administration, or IT support within modern SaaS-heavy environments.
• Automation Mastery: Proven track record of building complex workflows in Zapier or n8n.
• MDM Expertise: Hands-on experience with Jamf and Microsoft Intune (experience with Windows Autopilot is a significant plus).
• Identity Management: Solid experience configuring and managing Okta (SSO, integrations, and lifecycle management).
• Admin Skills: Deep knowledge of Google Workspace administration.
• Technical Literacy: A strong understanding of REST APIs, webhooks, JSON, and authentication protocols (OAuth/OIDC).

• Communication: Ability to explain technical concepts to non-technical colleagues and write structured documentation.

   

Would be a plus

• Experience with scripting (Python or Bash).
• Prior experience in a fast-paced startup or scale-up environment.
• Familiarity with IT security best practices.