Senior Product Owner

About ArboStar

ArboStar is a B2B SaaS platform built for the tree care / arboriculture industry. We help companies run crews, schedule jobs, estimate work, manage operations, and deliver a smoother customer experience. We’re scaling fast, strengthening product maturity, and pushing into adjacent “green industry” categories.

This role is for someone who can own delivery + outcomes, not just “manage tickets.”

Why this role exists

We need a senior Product Owner who can:

• take real ownership of product outcomes
• run the product delivery machine (discovery → scope → build → ship → measure)
• build structure, clarity, and priority discipline across teams
• grow into Head of Product / CPO responsibilities within months

You’ll work directly with the CEO and engineering leadership.

What you’ll own

1) Product Ownership and Delivery (Core)

• Own one or more key product areas end-to-end (e.g., Scheduling, CRM, Estimating, Work Orders, Invoicing, Reporting/KPIs, Mobile, Integrations).
• Maintain a healthy, prioritized backlog that engineers actually trust.
• Write high-quality PRDs/user stories with acceptance criteria, edge cases, and measurable success metrics.
• Run sprint ceremonies and keep delivery tight: refinement, planning, demos, retros.
• Ensure releases are coordinated with QA, support, implementation, and customer comms.

2) Discovery That Doesn’t Waste Everyone’s Time

• Run customer discovery continuously: interviews, support analysis, win/loss feedback, churn reasons, implementation pain points.
• Convert “noise” into clear problem statements and validated solutions.
• Work closely with Customer Success/Implementation to reduce onboarding friction and support burden.

3) Cross-functional Leadership (No Ego, All Results)

• Align stakeholders across Engineering, QA, Support, Sales, Marketing, Implementation, and Ops.
• Make hard priority calls and explain the tradeoffs like an adult.
• Drive product decisions with data + customer truth, not vibes.

4) Product Ops and Process Maturity (CPO Track)

• Implement product operating cadence: roadmap reviews, quarterly planning, release process, metrics dashboards.
• Set product standards: definition of ready/done, documentation templates, discovery playbooks, decision logs.
• Introduce scalable structure without killing speed.

5) Metrics and Outcomes

• Define and monitor KPIs for your product areas:
  • activation/onboarding success
  • retention and churn drivers
  • feature adoption
  • time-to-value
  • support ticket volume reduction
  • operational efficiency improvements for customers (time saved, fewer mistakes, faster scheduling, fewer re-visits)

• Use telemetry and feedback loops to verify impact after launch.

   

Required experience

• 5–10+ years in Product roles (PO/PM), with at least 3+ years as a senior owner of a B2B SaaS product area.
• Proven record shipping complex workflows (ops-heavy SaaS is a big plus).
• Strong ability to translate messy real-world operations into usable software.
• Excellent writing and specs: PRDs, stories, acceptance criteria, edge cases.
• Comfortable with ambiguity and can make decisions without needing permission every 12 minutes.
• C1 English proficiency

• Ukrainian Native language

   

Strongly preferred

• Experience with field-service platforms: tree care, landscaping, construction, home services, logistics, dispatch, route scheduling, job costing, invoicing.
• Experience with multi-tenant SaaS scaling: permissions, roles, audit trails, data imports, integrations (QuickBooks, payment processors, CRMs).
• Experience creating product analytics baselines and post-launch measurement.

• Experience working with outsourced or distributed engineering teams.

   

Skills and traits (aka the part most people ignore)

• You are decisive and can defend priorities with logic + evidence.
• You’re allergic to fake “Agile theater.”
• You communicate clearly with technical and non-technical people.
• You can say “no” without creating enemies.

• You care about outcomes more than output.

   

Tools / working style

• Jira/Confluence (or equivalent)
• Product analytics (Amplitude/Mixpanel/PostHog or similar)
• Figma (basic competency helpful)
• You write clean documentation and keep the team aligned