Customer Support Specialist (Spanish desk)

For our partner, we are looking for a talented Customer Support Specialist to join their project targeting the LATAM market.
 

Requirements:

MANDATORY: Fluent / Business-level Spanish (C1–C2) – you must be able to communicate flawlessly with LATAM customers. English: B1–B2 (for internal team communication).
Previous experience in Customer Support related to Payments (handling transaction queries, deposits, withdrawals, payment provider issues).
English level B2 or higher (for internal team communication).
Understanding of basic KYC (Know Your Customer) and anti-fraud procedures.
Ability to work in a fast-paced environment and handle sensitive user data.
Availability to work in LATAM time zones.
 

Responsibilities:

Handle incoming customer inquiries via chat and email regarding payments, transactions, and account status.
Resolve issues related to deposits, withdrawals, and failed transactions in a timely manner.
Collaborate with the finance and risk teams to escalate and solve complex payment cases.
Provide high-quality support ensuring customer satisfaction and retention.
Maintain strict confidentiality regarding project details and user data (NDA compliance).

Working Conditions:

Remote work: Work from anywhere (preference for candidates in LATAM or compatible time zones).
Shifts: Flexible shift-based schedule (details to be discussed).
Team: International, professional management team.
Growth: Opportunity to grow within a rapidly expanding project.