Technical Writer

Job Description

These represent your proven background, professional experience, and foundational knowledge.

• 2+ years in software development projects
• 1+ year in Technical Writing
• Strong understanding of Software Development Lifecycle (SDLC) processes
• Hands-on experience in Documentation Development Lifecycle (DDLC) processes
• Familiarity with Agile development methodologies

Skills
These are the practical abilities and tools you actively apply in your work.

Hard skills

• 
  Core skills:
   
• Technical Writing
• Technical Communication
  
  Proven experience with these tools:
   
• Office Suite (Word, Excel, PowerPoint), Google Suite, PDF authoring;
• Diagram and screenshots tools (Snagit, draw.io or similar);
• Atlassian Suite: Confluence, JIRA
  
  Strongly desired experience with these tools (will be a plus):
   
• Version control tools (at least one of the following: SVN, Git)
• Oxygen DITA XML editor
  
  Other tools, operating systems and general knowledge (will be a plus):
• Command line tools (Putty, Windows Command Prompt)
• Linux-based operating systems
• IDEs (VSCode/ Pycharm)
• Understanding of the networking and telecommunications domain
• Ability to understand and interpret system and hardware requirements, including operating systems, virtual machines, and server environments.
  
   

Soft skills

• Strong organizational skills and attention to detail
• Ability to meet deadlines and adapt to changing deadlines
• Ability to learn complex enterprise-level solutions and understand the domain
• Motivation to grow as an expert and learn hardware, software infrastructure and components architecture.

Job Responsibilities

Overview

Develop and maintain high-quality technical documentation for telecommunication products and services. Create release notes, user and configuration manuals, installation guides, and other materials for diverse audiences. Ensure accuracy, clarity, and consistency across all documentation.

Responsibilities

• Plan, design, and develop technical documentation for telecom products and services.
• Revise and update existing documentation based on feedback and product changes.
• Introduce and maintain a team’s responsibility of ensuring documentation adheres to product style guides and standards.
• Manage documentation repositories and ensure version control.
• Interview SMEs to gather technical information.
• Close collaboration with engineering, release/product management, and support teams.
• Create diagrams, illustrations, and other visual aids to enhance understanding.
• Conduct peer reviews of documentation for accuracy and quality.
• Stay updated with industry trends and emerging technologies in telecom, especially AI.

Department/Project Description

Broadband team works on 2nd generations of Harmonic (NASDAQ:HLIT) Cable Access products: actively developing the industry’s first software-based CCAP solution (“Cable OS”) and cloud native CMTS.

These solutions allow cable operator companies to deliver the IP-based data, video, and voice services to millions of customers. Focus is given to CableOS which will allow it to get rid of the existing HW equipment and to migrate to the cloud, saving customers the enormous expenses for the support of HW network equipment.

The system is based on microservice architecture and is running on the general purpose CPUs. It doesn’t require using ASICs and makes it possible to run the SW both on the bare metal servers as well as on the private cloud infrastructure. CableOS is a pioneer in DOCSIS software defined networking (SDN) with all the benefits it gives to the service providers.

GlobalLogic team is involved in development, manual and automated testing, as well as in solution integration at customers’ headend and further technical support 24/7 with providing professional services for Customers.

To learn more - please visit:
HTTPS://WWW.HARMONICINC.COM/BROADBAND/
HTTPS://WWW.GLOBALLOGIC.COM/UA/HARMONIC-AND-GLOBALLOGIC/