Customer Support Specialist

Location: Remote
Employment Type: Full-Time (40h/week, CET timezone)

We are looking for an English-speaking Customer Support Specialist with a strong service mindset and excellent communication skills. You’re the person who leaves customers smiling—whether it’s after a call, a chat, or an email.

What you’ll do
As a Customer Support Specialist, you’re the first point of contact for our customers. You handle questions through various channels (phone, chat, email), and provide clear, helpful solutions.

You’ll be fully trained on the subscriptions and services we offer, enabling you to confidently assist customers with a wide range of inquiries, from cancellations and refunds to other customer support-related questions.

You’re also comfortable working with CRM systems and digital tools—we’ll show you the ropes during a 2–3 week training session. After that, you’ll know exactly where to find the right information and how to use our systems efficiently.
You're not just answering questions. You solve problems, think proactively, and help customers move forward.

What we’re looking for
o Excellent English – both written and spoken;
o At least 1 year of experience in customer support or a similar service role;
o Strong communication skills – you can turn complex issues into clear answers;
o Strong digital skills – you’re familiar with CRM systems / different Platforms(e.g. Zoho, Olark and Aircall) and can quickly pick up new tools;
o Detail-oriented and accurate, with a love for following procedures;
o Problem-solver – you enjoy troubleshooting and finding the best solution;
o Quick learner – you’re able to grasp new product and service information with ease;

Practical details
o Full-time role: Working hours are Monday to Friday, with rotating shifts from 8:00 AM to 4:00 PM and 4:00 PM to 00:00 AM. You will work 8-hour shifts as part of a rotating schedule with five other colleagues, with each shift focusing on a specific support channel: chat, email, or phone.
o You have your own laptop and a stable internet connection;
o You use a noise-canceling headset for clear communication;

Does this sound interesting? Please apply here - we're happy to jump in a call to discus further.

Kindly note that we do not appreciate direct messages and are not seeking any assistance from recruitment agencies.