Level 1 Support Specialist
Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.
Who we are looking for:
We are looking for a Level 1 Support Specialist to handle basic troubleshooting using predefined scripts and standard operating procedures. As a game provider company, we need a Tier 1 to manage the first point of contact for technical support, focusing on resolving game malfunctions, platform-related issues, and user inquiries via chat or ticketing systems.
Responsibilities
- Resolve simple technical issues, such as password resets, software installations
- Respond to support tickets via channels like email, group chats
- Troubleshoot basic user errors
- Manage service requests and monitor alerts, service desk and group chats, provide clear updates to partners
- Report game malfunctions, platform errors, and user queries to game providers and to internal departments
- Categorize and prioritize incoming requests from clients
- Collect basic technical evidence on incidents and errors
- Create configurations in internal systems
- Assist clients with games or service-related questions
Requirements:
- Excellent communication skills
- Hands-on experience with ticketing systems
- General understanding of client-server architecture
- Proven experience in customer service or related roles
- 2+ Experience as a Support L1 Specialist (B2B/B2C/Gaming).
- Proficiency in English
- Strong attention to detail and teamwork skills
- Ability to meet deadlines in a fast-paced environment
What we offer:
- Fully remote position with a flexible schedule
- Long-term opportunity with potential for financial and career advancement
Supportive and positive work culture, collaborating with like-minded teammates
When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:
- Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
- Can you share examples from your portfolio that showcase your Level 1 Support experience?
What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
Required languages
| English | B2 - Upper Intermediate |