Customer Support Specialist

We are looking for a proactive and empathetic  Customer Success Representative  to support our clients and ensure a seamless user experience. Your main goal will be to respond to customer inquiries, resolve issues, and provide guidance that drives satisfaction and retention.

Key Responsibilities

• Handle incoming customer requests via chat channels with professionalism and efficiency.
• Provide accurate, timely, and friendly support in both English and Russian.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain detailed records of interactions in the CRM system.
• Proactively identify customer needs and offer appropriate solutions or guidance.
• Cooperate effectively with other departments inside the company.

Requirements

• Minimum 6 months of experience in a Customer Support/Success role.
• Strong written communication skills in English.
• Experience of work with a CRM systems.
• Excellent problem-solving skills and attention to detail.
• Customer-first mindset with the ability to remain calm and helpful under pressure.