Customer Support Representative

Company enables companies to create winning transactional business models in B2B, Enterprise Marketplaces, Unified Commerce, and B2C. It is the most modern cloud-native platform-as-a-service solution with over 100% year-over-year growth. It is headless, API-based, enterprise-ready, and loved by Salespeople, Marketers, and Developers worldwide. The Company Cloud Commerce OS has empowered 150+ companies to manage transactions in over 200 countries worldwide and is trusted by brands such as Toyota, Hilti, Lekkerland, Hero, Rose Bikes, and ALDI.

Requirements:

✔️ Proven experience in technical projects;
✔️ Excellent English skills;
✔️ Multitasking;
✔️ Quick reaction on tickets/alerts;
✔️ Willingness to develop technical skills;
 

Responsibilities:

➖Communicate with customers via Salesforce (email);
➖Work with Grafana alerts;
➖Prompt escalation;
➖Transfer all relevant details from the customer to developers/DevOps;
➖Tight cooperation with developers/DevOps;
➖Reproduce issues if needed;
➖Participate in training sessions to broaden product knowledge.
 

Would be a plus:

✔️Experience in Jira, Salesforce, and Slack would be a plus.
 

Work conditions:

➖ Remote work
➖ Probation period is 2 months
➖ 2 non-fixed days off per week
➖ Flexible schedule: morning (7:00-15:00), day (15:00-23:00), and night (23:00-7:00)
➖ Night shifts are mandatory (two per week) with an additional bonus.