VIP Manager (Crypto Casino)

About the Role:

We are a large iGaming holding with a team of 1,500+ professionals and a diverse portfolio of successful products across multiple markets. We are growing fast, continuously launching new directions, and expanding our ecosystem.

As part of this growth, we have recently launched our own crypto casino, and we are now looking for a VIP Manager to join the team.

In this role, you will be responsible for delivering a high level of personalized service to VIP and Pre-VIP players, building long-term relationships with high-value clients, and driving their activity, deposits, and retention. You will work with both existing and potential VIP players, including inactive and cold databases, motivating them to engage regularly through tailored communication and individual offers.
 

Responsibilities:

• Manage active and inactive VIP / Pre-VIP players: communication, retention, and reactivation
• Provide personalized support to high-value clients: consultations, assistance, and bonus offers
• Reactivate cold player databases via email, Telegram, WhatsApp, and calls
• Offer individual bonuses, reloads, cashback, and exclusive promotions within the approved VIP matrix
• Analyze player performance and behavior: deposits, bets, win/loss, frequency, and average check
• Monitor engagement levels and retention metrics
• Maintain daily statistics on active players, reactivations, deposits, and win/loss
• Collect feedback from VIP players and share insights with Product and Marketing teams

• Work closely with Support, Antifraud, Payments, and CRM teams to ensure fast and high-quality VIP service

   

Requirements:

• 2+ years of experience in VIP Management, Retention, or Account Management (iGaming, betting, or crypto is a strong advantage)
• Hands-on experience working with high-value clients and handling objections
• Confident use of Telegram, WhatsApp Business, and CRM systems
• Strong understanding of key metrics: Net Deposit, GGR, LTV, Retention D7/D30
• Excellent written and verbal communication skills
• English level B2+ (mandatory)
• Russian and/or Ukrainian — fluent

Working Schedule

• 5/2, shift-based schedule

• Availability to stay in touch during active player conversations when required

   

Why You Should Join Us

• Fast communication, zero micromanagement, and close collaboration with the executive team.
• Competitive compensation package with performance bonuses.
• Fully remote work
• Paid vacations, sick leave, and an extra day off on your birthday.
• Participation in leading iGaming conferences (SiGMA, ICE, iGB) and continuous investment in your professional growth.