Customer Success Manager - Electrical / AEC

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Customer Success Manager with an Electrical & AEC background to become a trusted partner for our customers and help drive long-term product adoption.

This role is ideal for someone who understands electrical estimating and AEC workflows, enjoys working closely with customers, and wants to influence how a product evolves — not just support it.

You’ll own customer relationships end-to-end and collaborate closely with Product, Engineering, and Sales to ensure Drawer.AI delivers real value in day-to-day electrical work.

Key Responsibilities:

• Own the full customer lifecycle: onboarding, adoption, retention, and long-term success.
• Build strong relationships with customers in the Electrical & AEC space.
• Lead customer calls, demos, onboarding sessions, and ongoing check-ins.
• Deeply understand customer workflows and translate feedback into actionable product insights.
• Act as the voice of the customer inside the company, working closely with Product and Engineering.
• Proactively identify risks, blockers, and opportunities - and help drive solutions.

• Help shape Customer Success processes and best practices as the company scales.

   

Requirements:

• Professional experience in the electrical industry or AEC (electrical contracting, estimating, construction, or related fields).
• Experience in a customer-facing role (Customer Success, Account Management, Consulting, Solutions, etc.).
• Strong understanding of electrical estimating workflows, tools, and terminology.
• Excellent communication skills in English.
• Comfortable working in a fast-moving startup environment.

Nice to have:

• Experience with SaaS products, especially in construction or AEC.
• Experience working with US-based customers.
• Hands-on background in electrical estimating.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!