Customer Support Manager (Tiger Finder by YouScan)

Tiger Finder is a new influencer discovery product developed by YouScan. 

We’re looking for our first Customer Support Manager to own support for a new B2B SaaS product from day one and help shape how customers interact with it. 

With the product’s growth, this role may evolve toward a Product Manager–type position or a CS team lead role.

What you’ll do

• Handle customer inquiries via chat and email, focusing on real outcomes, not canned replies.
• Investigate issues, reproduce them when needed, and pass clear, validated reports to the Product team.
• Collect and structure feature requests and recurring feedback.
• Follow up with customers once issues are resolved or feedback is received.
• Become a product expert as Tiger Finder evolves and take part in feature testing and early releases.
  
   

What we’re looking for

• 2+ years of experience in Customer Support in a B2B SaaS product – working with real users, not just tickets. (not technical support)
• Experience in building a support department from scratch.
• Strong English (Upper-Intermediate+) for written and spoken communication.
• Ability to quickly understand new problems and find answers independently.
• Clear thinking and structured communication – you can explain issues without noise.
• High empathy and a calm, professional tone with customers.
• Comfortable working independently and taking ownership.
• Experience with tools like Intercom, Zendesk, HubSpot, Notion, Slack, Amplitude is a plus.
• Experience working with international, English-speaking customers.
• Location - Ukraine (Kyiv)!
  
   

What we offer

• A chance to build support processes from scratch for a new product.
• Close collaboration with Product and direct influence on what gets built next.
• Structured onboarding, and cutting edge tools (including AI) for work.
• Unlimited paid vacation and sick leave.
• Hybrid work mode (Kyiv office/home).
• 4-day workweek during the summer.
• A well-established B2B SaaS company with a strong culture and market reputation.