Customer Support Manager (Tiger Finder by YouScan)
Tiger Finder is a new influencer discovery product developed by YouScan.
We’re looking for our first Customer Support Manager to own support for a new B2B SaaS product from day one and help shape how customers interact with it.
With the product’s growth, this role may evolve toward a Product Manager–type position or a CS team lead role.
What you’ll do
Handle customer inquiries via chat and email, focusing on real outcomes, not canned replies.
Investigate issues, reproduce them when needed, and pass clear, validated reports to the Product team.
Collect and structure feature requests and recurring feedback.
Follow up with customers once issues are resolved or feedback is received.
Become a product expert as Tiger Finder evolves and take part in feature testing and early releases.
What we’re looking for
2+ years of experience in Customer Support in a B2B SaaS product – working with real users, not just tickets.
Experience in building a support department from scratch.
Strong English (Upper-Intermediate+) for written and spoken communication.
Ability to quickly understand new problems and find answers independently.
Clear thinking and structured communication – you can explain issues without noise.
High empathy and a calm, professional tone with customers.
Comfortable working independently and taking ownership.
Experience with tools like Intercom, Zendesk, HubSpot, Notion, Slack, Amplitude is a plus.
Experience working with international, English-speaking customers.
Location - Ukraine!
What we offer
A chance to build support processes from scratch for a new product.
Close collaboration with Product and direct influence on what gets built next.
Structured onboarding, and cutting edge tools (including AI) for work.
Unlimited paid vacation and sick leave.
Hybrid work mode (Kyiv office/home).
4-day workweek during the summer.
A well-established B2B SaaS company with a strong culture and market reputation.