Technical Support Specialist (Microsoft Power Platform)

About the role
 

We are looking for a Technical Support Specialist to support and maintain solutions built on Microsoft Power Platform.

The role focuses on production support, system stability, incident management, and troubleshooting of business-critical applications.

You will work with Power Apps, Power Automate, Azure SQL Database, and integrations with external services, supporting existing solutions and ensuring their reliability and performance.

This is a long-term, full-time position with a structured workflow and clear responsibilities.

Responsibilities

• Provide technical support for production Power Platform solutions
• Troubleshoot incidents related to Power Apps, Power Automate, and Azure SQL Database
• Monitor system stability and respond to incidents in a timely manner
• Investigate root causes and propose permanent fixes
• Support integrations with external services and APIs
• Work with technical documentation and maintain support-related documentation
• Communicate clearly with stakeholders regarding incidents, status, and resolutions
• Participate in incident management and service improvement processes
   

Requirements

• Hands-on experience with Microsoft Power Platform:

  • Power Apps
  • Power Automate

  Understanding of Azure SQL Database

• Experience supporting production systems
• Strong troubleshooting and incident management skills
• Ability to work with technical documentation
• Clear communication skills and ability to interact with stakeholders
• Strong sense of responsibility and attention to detail
• Ability to work independently in a remote environment
   

Nice to have

• Experience with Power BI, Customer Voice, or similar Power Platform tools
• Experience with email services (e.g. SendGrid)
• Experience supporting enterprise solutions
• Knowledge of ITIL or incident management best practices
•  

We offer

• Full-time remote work
• Long-term project
• Stable workload
• Clear processes and responsibilities
• Opportunity to work with Microsoft Power Platform in real production environments