VIP Account Manager (iGaming)

Job Description:

• Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;
• Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;
• Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;
• Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;
• Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;
• Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;
• Ensure all interactions with VIP customers comply with gaming regulations and company policies;
• Track and maintain KPIs on a monthly and quarterly basis to ensure consistent personal and departmental performance.

Experience:

• 1 + years of experience in Account Management, Customer Relationship roles, preferably in the iGaming industry;
• Strong understanding of the iGaming and Sports betting market, would be preferred but not required
• Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;
• Regulatory compliance knowledge would be a plus as we work with sensitive information.
• Knowledge of French language on lvl B1
• Knowledge of English language on lvl B2