Atlassian Support Engineer

N.B.! Location: remote from Latvia/Lithuania; 

JD:

In partnership with one of the global consulting enterprises, on a large-scale digital transformation program for a UK Telecommunication industry client, we are seeking an Atlassian Support Engineer Working in partnership with Administrators in the AppAdmin team in the client's Tech Group, manage the configuration and administration of Atlassian Cloud, GitHub, and Slack and work on optimisation activities to support an improved developer experience. 

Must have 

• Hands-on experience administering either Atlassian Cloud or GitHub in a mid-to-large engineering org 
• Strong understanding of access control, audit logging, and compliance requirements 
• Detail-oriented with a passion for clean, scalable configurations and documentation 
• Customer friendly attitude and experience with training users 
• Collaborative attitude and ability to work with the team 
• Experience with, or willingness to learn scripting and automation 
• Proactive attitude 

Desirable 

• Familiarity with scripting and automation (e.g., Python, JSON, HTML, AWS, GitHub Actions, Atlassian REST APIs) 
• Familiarity with standardized agile ways of working and scrum 
• Knowledge of scaling systems and processes 

Illustrative example tasks: 

• Review and update documentation and announcements on Gateway, Confluence, and Word 
• Respond to support requests in Jira and Slack 
• Configure Jira Cloud projects (issue types, workflows, screens, schemes) 
• Set up project roles, permissions, and user access (including sensitive projects/fields) 
• Create and maintain Jira Cloud automation rules 
• Configure and update workflows and their associations with schemes 
• Support Jira Service Management pilots, assessments, toolkit migration, and Assets/Objects configuration 
• Collaborate with Atlassian Fast Shift team on onboarding 
• Support plugin/macro phaseout and manage app licensing/permissions 
• Provide onboarding and offboarding support to users 
• Request security and legal clearance for integrations 
• Identify and improve gaps in admin processes 
• Maintain static JSON repositories and provide metrics on cleanup/admin performance 
• Manage issue migrations (CSV, Cloud Migration Assistant) 
• Configure email notifications and templates 
• Troubleshoot app issues, user problems, and onpremise bugs where needed 
• Monitor system performance and logs 
• Audit user activity, permission changes, and system usage