Community and Customer Support Associate(Trilingual- English, French, and Arabic)

Takadao is on the lookout for a passionate and empathetic Community & Customer Support Associate to join our growing LifeDAO community! This is a full-time, remote opportunity for someone who thrives on building relationships, supporting users, and making a meaningful impact in the Web3 space.

We strongly preferred female candidates who are trilingual (English/French/Arabic). 

💬 What You’ll Do

• Be the first point of contact for TLD members across WhatsApp, Circle, LinkedIn, X, email, and more
   
• Build meaningful relationships by engaging, listening, and supporting members with empathy and care
   
• Respond to questions about LifeDAO, memberships, and platform-related concerns
   
• Escalate complex or technical issues to the appropriate internal teams
   
• Support community moderation to maintain a respectful and safe environment
   
• Help onboard new members, host onboarding sessions, and guide them through TLD products and processes
   
• Maintain clear documentation of FAQs, issues, and resolutions
   
• Assist with online events and engagement activities
   
• Support the Community Manager and CMT with daily community operations
   
• Share feedback and insights from the community to help improve the overall user experience
  
   

✅ What We’re Looking For

• Fluent in English and French (written & spoken) and Arabic (spoken)
   
• Background in Customer Support, Customer Service, or Community Management
   
• Comfortable engaging with users in online communities (WhatsApp, Circle, LinkedIn, X) experience is a plus)
   
• Strong communication and interpersonal skills
   
• Charismatic, Patient, empathetic, and solution-oriented mindset

• Ability to work collaboratively in a multicultural team.

• Ambitious, Adaptable, proactive, and eager to learn.

   

💡 Strong preference for female candidates who are trilingual (English / French / Arabic)

🌟 Nice to Have

• Experience in Web3, DAO, fintech, or startup environments
   
• Basic understanding of decentralized platforms or digital communities
   
• Experience supporting international or multicultural users
   

• Familiarity with CRM or ticketing tools

   

💡 Why Join Takadao?

At Takadao, we’re building trustless and transparent Web3 alternatives to banking and insurance- empowering communities globally with Shariah-compliant, blockchain-powered solutions.

You’ll be part of a diverse, mission-driven team shaping the future of decentralized finance and community-driven protection. Expect:
✨ Flexible work environment
🌍 Global team of innovators
🔗 Purpose-driven projects with real-world impact
🚀 The thrill of building something visionary

If you’re ready to lead, innovate, and bring world-class learning experiences to a thriving global community, we’d love to meet you.